Refund & Cancellation Policy

Last updated: 13 August 2026

This policy explains when a payment made on CompeteBits (competebits.com) can be cancelled or refunded. It applies to every payment made through our website.

What we charge for

The study material, syllabus, previous year papers, current affairs and mock tests on CompeteBits are free to use. The only payment we currently accept is a voluntary contribution through our Support Us page, which helps us keep the site running and free for every aspirant.

Cancellation

Contributions are one-time payments. There is no subscription, no recurring billing and no auto-renewal, so there is nothing to cancel after a payment is completed. You will never be charged again unless you choose to contribute again.

You may abandon a payment at any point before it is completed by closing the payment window. Nothing is charged until you confirm the payment with your bank or UPI app.

Refunds

Because a contribution is voluntary and is not a purchase, contributions are generally non-refundable. We will, however, refund a payment in full in any of the following cases:

• Duplicate payment — you were charged more than once for the same contribution.
• Incorrect amount — an amount other than the one you selected was debited.
• Technical failure — money left your account but the payment did not complete on our side.
• Unauthorised payment — the payment was made from your account without your consent.

If you contributed by mistake, write to us within 7 days of the payment and we will consider the request in good faith.

Failed payments

If a payment fails but money has been deducted, it is normally reversed automatically by your bank or payment provider within 5 to 7 working days. No action is needed from you. If it has not been reversed after 7 working days, please contact us with the details below.

How to request a refund

Email us at info@competebits.com or use our contact form, and include:

• the payment or order id shown on the confirmation screen or in your bank statement;
• the date and amount of the payment;
• the email address or phone number used at the time of payment;
• a short description of the problem.

How long a refund takes

We review every request and respond within 3 working days. If a refund is approved, we initiate it immediately. The amount is returned to the original payment method — the same card, bank account or UPI id used for the payment — and normally reaches you within 5 to 7 working days, depending on your bank or card issuer. We cannot refund to a different account.

We do not charge any fee for processing a refund.

Payments and security

Payments on CompeteBits are processed by Razorpay. We do not collect or store your card number, UPI PIN, net banking password or any other payment credential on our servers. Please see our Privacy Policy for what we do store.

Changes to this policy

We may update this policy from time to time. Any change is published on this page with a revised “last updated” date, and applies only to payments made after that date.

Contact us

For any question about a payment, a refund, or this policy, reach us at info@competebits.com or through our contact form. We aim to reply within 3 working days.